Convert Callers to New Patients Utilizing the Three E’s

The common theme of our new patient conversion phone skills training is the utilization of the three E’s. On the phones at a dental office, your front desk’s job is to: Empathize Educate Empower them to make a decision   Empathize: if the caller discussed pain, fears of the dentist, etc. empathize with their situation, let them […]

Call Handling Tips: Start With an Enthusiastic Greeting

Nothing sets the tone of a new patient call like the greeting. It should be enthusiastic, positive and ready to help solve the problem of the person on the other end of the phone.  The greeting also helps the call handler take control of the conversation right away to lead the potential new patient on […]

Who is the Most Important Person in Your Practice?

Is it the doctor? Or the Front Desk Receptionist? We think it is a TIE. You read that right. The first time a potential patient calls your practice you and your dental expertise are being judged based on the conversation that they have with your front office staff.  Your receptionist is the “face” of your […]

How Dental Call Tracking Can Double Your New Patients

How many phone calls does your marketing drive to your practice each month? How many calls from potential patients come into your practice during hours when nobody is answering the phone? For those calls that are answered, how many are successfully converted into new patients? If you are marketing your practice, the truth is that […]