Tag Archives: calltrackerroi

Convert Callers to New Patients Utilizing the Three E’s

The common theme of our new patient conversion phone skills training is the utilization of the three E’s. On the phones at a dental office, your front desk’s job is to: Empathize Educate Empower them to make a decision   Empathize: if the caller discussed pain, fears of the dentist, etc. empathize with their situation, let them […]

Call Handling Tips: Start With an Enthusiastic Greeting

Nothing sets the tone of a new patient call like the greeting. It should be enthusiastic, positive and ready to help solve the problem of the person on the other end of the phone.  The greeting also helps the call handler take control of the conversation right away to lead the potential new patient on […]